House rules & guest information

Welcome to 04ZeroFour Living!

We're delighted to host you and want to ensure your stay is as comfortable, enjoyable and seamless as possible. To maintain the quality of our homes and ensure a pleasant experience for all guests and residents, we kindly ask that you review and respect the following house rules.

1. Security Deposit

• A refundable security deposit equivalent to 10% of the total booking value is required before check-in, unless otherwise specified in your booking agreement.
• The deposit covers potential damages, missing items, additional cleaning charges, lost access cards and other costs resulting from violations of the house rules.
• Following checkout and a satisfactory property inspection, the deposit will generally be refunded within 5 business days, subject to any applicable deductions.
• Any deductions will be communicated to the guest with a breakdown of the relevant charges.

2. Guest Registration & Identification

• All guests must provide a valid passport or Emirates ID before arrival to comply with local tourism and building security requirements.
• The primary guest must be at least 18 years old.
• Only registered guests are permitted to occupy the property, and the maximum occupancy stated in the booking confirmation must not be exceeded.
• Unregistered overnight guests are not permitted without prior written approval.

3. Check-In & Check-Out

• Standard check-in: From 4:00 PM.
• Standard check-out: By 11:00 AM.
• Early check-in and late check-out are subject to availability and prior approval.
• Unauthorised late check-outs may incur an additional charge of AED 500, particularly where they affect incoming reservations.
• Guests are expected to leave the property in a reasonably clean and tidy condition. Excessive cleaning requirements may result in additional charges.

4. Property Access & Self Check-In

• Our properties offer self-check-in or assisted check-in, depending on the building and accommodation.
• Detailed arrival instructions, including access codes and any applicable guest entry permits, will be shared before check-in.
• Guests may be required to present identification to building security or reception.
• Keys, access cards and smart lock instructions will be provided where applicable.
• Guests are responsible for keeping all access devices secure throughout their stay.

5. Smoking, Parties & Noise

• Smoking is strictly prohibited inside all properties, including cigarettes, shisha and electronic smoking devices.
• Smoking may be permitted on balconies or designated outdoor areas, subject to building regulations.
• An AED 1,000 penalty applies to smoking indoors, with additional charges where specialist cleaning or damage repairs are required.
• Parties, events, loud music and activities that disturb neighbouring residents are strictly prohibited.
• Guests must respect building quiet hours and community regulations at all times.
• Serious or repeated violations may result in termination of the stay without a refund, subject to the booking agreement and applicable law.

6. Property Care, Damages & Alterations

• Guests are expected to treat the property, furniture, appliances and furnishings with care.
• Any damage, malfunction or maintenance concern should be reported to our team as soon as possible.
• Painting, drilling, structural modifications or permanent alterations are strictly prohibited without written authorisation.
• Furniture and decorative items must remain in their original locations upon checkout.
• Guests may be held responsible for the reasonable cost of repairing or replacing damaged or missing items.

7. Keys, Access Cards & Parking Cards

• Guests are responsible for all keys, building access cards, parking cards and smart lock devices provided during their stay.
• Lost or damaged access cards or keys may incur a replacement charge of AED 350 per item, while lost smart lock cards may incur a charge of AED 200 per card.
• All access devices must be returned or left in accordance with the checkout instructions.

8. Parking & Building Amenities

• Parking availability depends on the property and the terms of the reservation.
• Where parking is included, the allocated space and access instructions will be communicated before arrival.
• Guests must use only their designated parking spaces and comply with building regulations.
• Access to swimming pools, gyms and other shared amenities is subject to building management rules, operating hours, maintenance schedules and availability.

9. Wi-Fi & Internet

• Complimentary Wi-Fi is provided in our properties.
• Network credentials will be shared in the check-in instructions or made available inside the accommodation.
• Guests are expected to use the internet responsibly and in accordance with applicable laws.

10. Waste Disposal & Cleanliness

• Household waste must be disposed of in designated rubbish rooms, bins or disposal areas.
• Rubbish must not be left outside apartment doors, in corridors or other shared spaces.
• Guests are expected to maintain reasonable cleanliness during their stay.
• Additional housekeeping services, linen changes and other guest requests may be arranged through our team, subject to availability and applicable charges.

11. Residential Use & Maximum Occupancy

• Properties are provided exclusively for temporary residential and holiday accommodation.
• Commercial activities, subletting, unauthorised paid hosting and illegal activities are strictly prohibited.
• The number of occupants must not exceed the maximum permitted capacity of the property.
• Any breach of these requirements may result in termination of the reservation in accordance with the booking agreement.

12. Pets

• Pets are only permitted in properties specifically designated as pet-friendly and with prior written approval.
• Additional pet deposits, cleaning charges or restrictions may apply depending on the property.
• Guests are responsible for any pet-related damage, disturbance or additional cleaning required.

13. Booking Extensions & Cancellations

• Booking extensions are subject to availability, written confirmation and payment of any additional rental charges.
• Extension requests should be submitted as early as possible, particularly during peak seasons.
• Cancellation, early departure and refund conditions are governed by the cancellation policy and terms agreed upon at the time of booking.
• Security deposits may be subject to deductions or forfeiture where permitted under the applicable booking agreement.

14. Property Inspections, Maintenance & Access

• 04ZeroFour Living reserves the right to access the property for necessary inspections, scheduled maintenance, repairs or cleaning, with reasonable prior notice, generally at least 24 hours.
• In emergencies involving safety, flooding, fire or potential property damage, immediate access may be necessary.
• Where applicable, property viewings may be arranged during the final days of a reservation with reasonable advance notice and consideration for the guest's privacy.

15. Guest Responsibility & Personal Belongings

• Guests are responsible for securing their personal belongings and ensuring doors and windows are properly locked when leaving the property.
• We recommend that guests maintain appropriate travel and personal belongings insurance.
• 04ZeroFour Living is not responsible for loss or damage to personal belongings except where liability arises under applicable law.

16. Guest Information & Assistance

Before arrival, guests will receive property-specific instructions covering check-in procedures, Wi-Fi credentials, parking arrangements, building access and available amenities.

For further information, please refer to our Guest Information Brochure.

Our team is available to assist with any questions or concerns throughout your stay.

Thank you for choosing 04ZeroFour Living. We look forward to welcoming you and making your stay in Dubai a memorable one!

These house rules apply generally across our portfolio. Property-specific instructions, booking agreements and applicable platform policies may contain additional requirements or different terms, which will take precedence where relevant.